by Phoenix Strategies | Aug 19, 2014 | Uncategorized
There is a time for counseling and there is a time for mediation. Recently, one of my mediation clients asked me a great question concerning the two! “Could mediation actually help us (he and his wife) work on those components of our relationship that...
by Phoenix Strategies | Apr 7, 2014 | Uncategorized
According to Patrick Lencioni, author of, Death by Meeting, the answer is a resounding Yes! Lencioni writes, “Meetings are not inherently boring. By definition, they are dynamic interactions involving groups of people discussing topics that are relevant to their...
by Phoenix Strategies | Mar 17, 2014 | Uncategorized
It’s really hard when our co-workers shoot down our ideas! In fact, it can sometimes feel like a punch in the gut. Our knee jerk reaction is to get defensive and self protective, which quickly kills any exchange of fresh ideas. So, the next time you make a...
by Phoenix Strategies | Mar 6, 2014 | Uncategorized
If you don’t believe that workplace conflict costs businesses massive amounts of money, take a look at these statistics: 30%-40% of supervisors’ and managers’ daily activities are devoted to dealing with conflicts in the workplace $700,000 is the average jury award in...
by Phoenix Strategies | Feb 13, 2014 | Uncategorized
Research supports that the vast majority of people in conflict (including disgruntled customers) care more about the resolution process than the actual resolution. We all want to be treated with respect and feel heard. Sometimes, the best way to save your business...
by Phoenix Strategies | Jan 20, 2014 | Uncategorized
There I was, sweating away in a weight-lifting class when I noticed that the woman next to me kept examining herself in the mirror like she was enamored by her body. Without missing a beat or should I say rep, my first thought was, “Wow, is she ever vain! Some...
